TEL : 0086-13316846655

ADDRESS : NO.1706, Building 5, Sego Eco Center, JIHUA Street , Longgang District, Shenzhen

EMAIL : info@rainandcharles.com

If you don't find the answer you need, you can contact us at any time or call us: 0755-28904987

Q1. Can your company provide samples?

Yes, we are always more than happy to offer free samples for testing. For custom-made products, there could be tooling costs(mold fee), both tooling fee and freight cost will be paid by customer end, the tooling fee will be refunded on formal bulk orders.

Q2. What’s your minimum order quantity(MOQ)?

Makeup Sponge or Cosmetic Sponge is light but bulky products, in consideration of the labor and shipping costs and to make your deal cost-effective, for general orders we normally require MOQ>3000pcs.

But we also take trial orders or sample orders with smaller quantities, it depends on the requirements of the shape, color, processing, packaging, and inventory of our foam material.

Q3. How to estimate the shipping costs for my small quantity order?

Makeup Sponge or Cosmetic Sponge is light but bulky products, for small quantity orders which are delivered by international expresses such as DHL/UPS/FedEx/TNT and etc, the courier companies will charge it by volumetric weight but not the actual weight, the calculation formula is: length*width*height(cm)/5000, for more information please refer to this page: http://www.dhl.com/en/tools/volumetric_weight_express.html

Q4. Can your company offer OEM manufacture or private label service?

We can offer OEM/ODM manufacture service, and we can manufacture according to your samples, drawings, or photos with details; We also provide PRIVATE LABEL service.

Q5. How long the production time will be?

That depends on the product models and quantity of the order(s). Normally our production lead time will be 15~35 days.

Q6. What shipping methods are available?

By sea to your nearest port, by air to the nearest airport, or by express (DHL, UPS, FedEx, TNT, EMS, etc. )to your door at your convenience.

Q7. How do you pack my products?

Packaging can be customized. Such as gift box/round iron box / PVC box/eggshell/PVC round box/polybag as required.

Q8. What is the material of your makeup sponges?

Polyurethane. It is latex-free, non-toxic, and skin-friendly for all people.

Q9. What payment methods do you accept and what are your payment terms?

We accept wire transfer(T/T), L/C, and Cryptocurrency. Normally, our payment term is a 30% deposit in advance, 70% balance after inspection but before shipment. For sample orders, which value less than USD$1,000, we require full payment in advance after the sample was confirmed.

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